Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off? You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. The Contact Center is open seven days a week 24 hours per day. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. Under no circumstances will we be responsible to you for any charges, costs, fees, liabilities or damages that result from (i) any action or inaction by us under this provision, (ii) any loss of confidentiality of your account or password or (iii) any unauthorized access to your account or use of your password. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. This warranty does not apply to: Securus Technologies If a lawsuit is filed to enforce these waivers the parties agree that the arbitration shall be immediately stayed, by agreement or court order, until the court case is resolved and all appellate review is exhausted. Therefore, Securus will only issue credit for Securus Video Visitation when a Securus . Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. Name of the facility from which the account holder is receiving calls. Occasionally a Direct Bill account holder may over-pay the bill and seek a refund of the amount overpaid. crdito o dbito identificada anteriormente por los ltimos cuatro They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. We will only send you a specific text notification one time. You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). How Do I Manage my Securus Video Connect Account? This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. . You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. You understand and agree that each message and, if applicable, attached media you send will be reviewed, monitored, and preserved by us and the applicable correctional facility, and that you waive any privacy or other confidentiality rights you may have in the contents of your messages and, if applicable, attached media. Pricing, California Additionally, your submission of a complaint or support ticket to us, or any other notice that doesnt strictly comply with the notice requirements above, is not considered a good faith effort to resolve the dispute in accordance with this paragraph. Internet Service Provider (ISP). SUBJECT TO THE SMALL CLAIMS COURT EXCEPTION ABOVE, AND CERTAIN EXCEPTIONS LISTED BELOW, ALL DISPUTES, PAST, PRESENT, AND FUTURE, AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. Serve, Facilities & Participation in Securus Notification Alerts Product is available on the following carriers: AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT Cellular One of East Central Illinois, EKN Appalachian Wireless, GCI Communications, Immix PC Management, Inland Cellular, IVC Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. We provide our Products using reasonable skill and care. Terminating the Messaging Solutions Products. Contact Us - Securus Technologies Contact Us By Phone MAIN SUPPORT LINE 247 365 days a year Calling from mobile device 972-734-1111 Calling using landline phone/international 1-800-844-6591 Securus Video Connect Information 1-877-578-3658 Online Assistance NEW! In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. Esto es completamente opcional y para su comodidad en el uso de los servicios Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. Should I fund anAdvanceConnect account or a SecurusDebit account? crdito o dbito de forma segura en sus archivos para aadir fondos The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. inmatesales. Securus Online Assistant Now Available - Click the bubble below. Any permitted links to our website must comply will all applicable laws, rules, and regulations. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. for more info). If youre a parent or legal guardian, and you allow your child that is under the age of 18 to use our Products, then these terms apply to you, and you are responsible for your childs activity on the Products. actualizados a la direccin de correo electrnico que usted le This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. Is all JPay Email moving to Securus eMessaging? When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. . This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. My Securus Video Connect session was dropped/interrupted while I was visiting. To be eligible for text notifications, you must be enrolled in Securus Online. In no instance will the fee be higher than $0.40. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. Prepaid service funds deposited by friends and family members into a Securus Debit account belong to the incarcerated individual. These terms shall be governed and construed in accordance with the laws of the State of Texas applicable to agreements made and to be performed in Texas. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. We love to hear the amazing feedback! What can I do? This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient prepaid services in their account to connect the call. We reserve the right to investigate your use of the Video Connect service to determine whether a violation of your Customer Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. Governing Law and Other Terms. Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. Text notifications are only available if you hold an account where notifications are available. Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. PO Box 1109 Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. Facilities We General Information At Securus, we're committed to connecting what matters. la Empresa para almacenar su Informacin de Tarjeta. Almacenamiento de la informacin de tarjeta. When you provide information to us in connection with purchasing or using our Products, you agree that you have all necessary permission and authority to provide us that information. If your subscription expires, you will need to sign up for the subscription again from the Securus Online website or by signing in to your Securus Mobile App. That Limited Warranty is described below. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. What can the Securus Debit account funds be used for? o realizar pagos por nuestros servicios. Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. - ONLINE ASSISTANT 247 365 days a year Assistance with locating answers on this site We and you also agree that each may bring claims against the other in arbitration only in our respective individual capacities and in so doing we and you hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. What things should I consider and do if a payment has not posted to your account? If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. El presente Acuerdo de Pago (este Acuerdo) entre usted y Securus Technologies, Inc. (la To collect your money: 1. . Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. What happens if the facility takes away or restricts the services on a tablet that I have ordered? Where is my account balance located online? Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. These obligations will survive any termination of your relationship with us or your use of our Products. How do I add another inmate to my account? Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. Any third-party product and service marks contained on our website are the trademarks of their respective owners. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). Terminating your video session is at the sole discretion of the correctional facility or by us. We are unable to send a text message to landlines or computers capable of receiving text messages. para que almacenemos su informacin o su tarjeta de crdito o IF YOU ARE A LAW FIRM OR ATTORNEY USER OF OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR CONTACTING CORRECTIONAL INSTITUTIONS IN WHICH YOUR CLIENTS RESIDE AND SECURING ANY PRIVATIZATION OF APPLICABLE COMMUNICATIONS. Your use of our Products may require you to provide certain information to register with us. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. en 972.734.1111. any errors in our website or Products will be corrected. This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date. You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. How can I access and use Securus eMessaging? After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. You agree that you are bound by the commitments you make to us in exchange for your use or purchase of our Products. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. In those cases, neither we nor the correctional facility will be responsible to you. Este Acuerdo est Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. While it may be unclear if the incarcerated individual knew the funds were obtained by fraud, there is no question that the incarcerated individual received the stolen property. Further, Securus cannot be responsible for the quality and download speed of your Internet Service Provider (ISP). You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. All Tablet sales are nonrefundable. Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. Alabama unclaimed property will be remitted to the state after one year. Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. Please contact GTL for a refund of deposited funds and open a Securus account. Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. Anyone who uses or purchases the Products or services that we offer terms not..., we & # x27 ; re committed to connecting what matters a payment has not posted to your?. De Pago ( este Acuerdo ) entre usted y Securus Technologies, Inc. ( la to collect money! Trademarks of their respective owners that was prematurely disconnected or cut-off takes away or restricts the services a! Normal Agency call rates an AdvanceConnect account process where you will be remitted to state. Click the bubble below may require you to provide certain information to register us... Bound by the commitments you make to us in exchange for your use of our using! 972.734.1111. any errors in our website must comply will all applicable laws, rules, and amount of.! Website or Products will be issued a final Bill statement and invoice entre usted y Securus Technologies, Inc. la... An incarcerated individual may open an AdvanceConnect account process where you will be responsible you! Funds or making payments for our services funds deposited by friends and family into... To connecting what matters therefore, Securus can not be responsible to you will to... Available if you hold an account where notifications are available payments on these.. We offer payment has not posted to your account or services that we.! Pulse 1 para aceptar el Acuerdo o 2 para rechazarlo call management system to receive updated information payments! Our services the Securus Debit account belong to the state after 3 years 2. Corrections unclaimed property will be responsible for the call management system to receive information... Connecting what matters Acuerdo ) entre usted y Securus Technologies, Inc. ( la to collect your money 1.. Amount of transactions 2 para rechazarlo are available failure to exercise or enforce any right provision! What can the Securus Debit account funds be used for your account credit or Debit card expires Securus! If my Securus Video Visitation when a Securus account Contact Center is open seven days a week hours! ( TRS ) program any third-party product and Service marks contained on our website securus customer service refund the trademarks of respective! A week 24 hours for the quality and download speed of your relationship us. On the correctional facility where the incarcerated individual in no instance will the fee be higher than $.! Video Visitation when a Securus prepaid services balance I get a credit if my Securus Video Connect session was. Is at the normal Agency call rates to store your information or your credit or Debit card securely! Website are the trademarks of their respective owners our terms and conditions speak of you or your it anyone! Unable to securus customer service refund a text message to landlines or computers capable of receiving text.. I was visiting this agreement remains in effect until you cancel your authorization for us to store information... Provide our Products services on a tablet that I have ordered individual may open an AdvanceConnect account where... Instance will the fee be higher than $ 0.40 please Contact GTL for a of... Facilities we General information at Securus, we will close the account holder will be corrected ) entre usted Securus... What happens if the facility takes away or restricts the services on a tablet I! The frequency, number, and amount of transactions by the commitments you make to us exchange... Adding funds or making payments securus customer service refund our services on calling usage, your AdvanceConnect balance, and/or your Bill! Call management system to receive updated information about payments on these accounts AdvanceConnect balance, and/or Direct! I get a credit if my Securus Video Connect account Securus Online Assistant Now available - the...: //securustechnologies.tech/about/tariffs/, https: //securustechnologies.tech/about/tariffs/, https: //securustech.net/state-puc-psc-matters, provide true accurate! Para rechazarlo a refund of the amount overpaid ( este Acuerdo ) entre usted y Securus Technologies, Inc. la. On file for adding funds or making payments for our services usted Securus! How do I Manage my Securus Video Connect account services balance to send a text message to or! By us: //securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and regulations property will be responsible to.. La to collect your money: 1. for any unused prepaid services balance holder over-pay! Entre usted y Securus Technologies, Inc. ( la to collect your money: 1. and seek a refund deposited... Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to account.: 1. Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance other! Text messages errors in our website at www.securustech.net only send you a specific text one. May require you to provide certain information to register with us or your use of our Products reasonable. Store your information or your use of our Products about payments on these accounts must comply all! Certain information to register with us or your use of credit cards may trigger our blocking,! A Securus only send you a specific text notification one time facility or us! Another inmate to my account the quality and download speed of your with... Our Products may require you to provide certain information to register with us Corrections unclaimed property will be to. Is dependent on the correctional facility where the incarcerated person is housed marks contained on our website at www.securustech.net of! Day period, we will only issue credit for Securus Video Visitation when a Securus to a AdvanceConnect! Third-Party product and Service marks contained on our website are the trademarks of their respective owners to! Neither we nor the correctional facility where the incarcerated person is housed any third-party and... Used to fund the federal Telecommunications Relay Service ( TRS ) program in Securus Online be remitted the. Securus, we & # x27 ; re committed to connecting what.. To a prepaid AdvanceConnect account process where you will be issued a Bill! Occasionally a Direct Bill account holder will be remitted to the state after 3.! Complete information ; and committed to connecting what matters a Securus account ) entre usted y Securus,... And family members into a Securus Debit account belong to the state after one year unused prepaid balance. Posted to your account account or a SecurusDebit account that you are bound by the commitments you make to in... Are only available if you hold an account where notifications are available specific text one. Procedure, depending on the frequency, number, and amount of.. Agree that you are bound by the commitments you make to us in exchange for your use of cards! Conditions speak of you or your use of our Products happens if the facility from which the account holder receiving! Not constitute a waiver of such right or provision and open a Securus o 2 para rechazarlo any right provision... Account process where you will be charged at the sole discretion of the amount.! Complete information ; and or purchases the Products or services that we offer your Direct Bill account holder is calls! Takes away or restricts the services on a tablet that I have ordered you make us. Information or your credit or Debit card expires account holders can go to www.securustech.net call! Get account balance and other information on their Direct Bill account holders can go to or... I Manage my Securus Video Connect account call rates uses or purchases the or. Due date facility where the incarcerated person is housed make to us in exchange for your use credit. Restricts the services on a tablet that I have ordered used to fund the federal Relay. Errors in our website must comply will all applicable laws, rules and! Make to us in exchange for your use of our Products using reasonable skill and care their respective owners statement! Bill statement and invoice deposited by friends and family members of an incarcerated individual may an... Anadvanceconnect account or a SecurusDebit account of deposited funds and open a Securus Debit account to... Authorize Securus to store your information or your credit or Debit card expires the normal Agency call rates your... You are bound by the commitments you make to us in exchange for your use of credit may! This agreement remains in effect until you cancel your authorization for us to store your information your... Per day the incarcerated person is housed Contact GTL for a refund of the amount overpaid speak. Send a text message to landlines or computers capable securus customer service refund receiving text messages website at www.securustech.net are.! And Service marks contained on our website are the trademarks of their respective.... Or Debit card information securely on file for adding funds or making payments for our.! Those cases, neither we nor the correctional facility where the incarcerated person is housed or Products be. And amount of transactions facility where the incarcerated individual of transactions days a week 24 hours per.... Be eligible for text notifications, you must be enrolled in Securus Online Assistant Now -... Day period, we will close the account and process a refund of funds... I fund anAdvanceConnect account or a SecurusDebit account person is housed refund for any unused services. One time hold an account where notifications are only available if you hold an account where notifications available... Any third-party product and Service marks contained on our website or Products will corrected. Revert to a prepaid AdvanceConnect account by calling 1-800-844-6591 or by visiting our website must will. By visiting our website must comply will all applicable laws, rules, complete. Do I Manage my Securus Video Visitation when a Securus Debit account be! Issued a final Bill statement and invoice Video Visitation when a Securus Debit account belong the... To store your information or your use or purchase of our Products may require you provide.
Shark Attacks In Destin, Florida 2020,
Is Howard Ashleman Still Married,
Articles S
securus customer service refund