We never want you to pay to send a quote if its not the perfect fit for your business. They are a business that is straightforward and you don't feel like you are be scammed or ripped off constantly like you do with Thumbtack and the best part is, you don't pay them, they pay you. Like you mentioned, its important for us to get customers to try our site and continue to hire professionals. BBB Business Profiles may not be reproduced for sales or promotional purposes. It was honestly a TOTAL waste of time and money, and with advancements in AI bots and ChatGPT, I wouldn't be surprised if half or the majority of leads I spoke to weren't even real. Tell us about your experience in our Clark.com Community! Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. About Thumbtack. Some also list their costs, or you can call for specific pricing. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. I'm trying to understand your business structure. Phone number for support does not work only gives press one option for text messages see screenshot. They said I had REMOTE work turned on. I contacted the construction contractors board (CCB). I quickly realized that most of the leads I was getting and paying for would not even message me back. International Association of Better Business Bureaus. You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. However, any changes in Thumbtacks model are unlikely to benefit service providers overall. Thumbtack has also sent Pros without providing any tax id or prove that the Pro is a licensed professional competent enough to perform the work they are advertising on their platform they can do. Its easy to compare credible, local businesses and its completely free to use. If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. You can send a pre-typed quick reply or pick up a conversation where you left off. You can read how-to articles, browse commonly-asked questions and use the cost estimator to plan ahead. Get the same Form letter response. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. Thumbtack has a network of vetted professionals and contractors in all 50 states. Thank. Thanks for this 5 star review, Dennis! With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. Originally I left a 2 star review a month ago detailing why AKNY media was taking too long to create a website for me. What You Need to Know. It is unclear whether this is due to lack of genuine customers or whether the service providers are not doing enough to market themselves. If you don't know how to use the app, customer service is there to help. Related: Rosewholesale Reviews | What You Should Know Before Using Rosewholesale. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. I never get qualified leads! If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. They refused to take any responsibility and said it was a problem between me and the contractor. Neither one of the phone numbers has a live person to talk to. from a business perspective, your business structure has no real logic except that you can send out thousands of fake quotes and get paid off of them. Introduction: My name is Dani :) I have a bachelors in human development, bachelors in philosophy, and a masters in social work. Also the potential clients often ghost you (are unresponsive) and don't care after you respond to them the first time. So now, I request a refund because the client was unresponsive, so they didn't hire me, and Thumbtack rejected my request. assured me they could and would help remedy the awful situation. Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. We value your privacy. why am i still getting marketing emails almost every day? While it varies from one business to the next, youll probably start hearing back from professionals within a day. It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). Thank you for bringing your concerns to our attention. Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? SCAMMERS! Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. By bringing the home services industry online. no offense, but this makes no kind of sense. I am a Pro Provider on Thumbtack and have been with them from almost the beginning. You can read more about our company in reputable sources such as Forbes and the New York Times. We help people care for their home from top to bottom and empower small businesses nationwide to grow. When you need home repairs or help with your to-do list, it can be hard to find a reputable, honest contractor. When I visited Thumbtack, I typed in my ZIP code and what kind of service I was looking for. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. Thumbtack introduced me some contractors to do the exterior painting on my house. It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. We value your privacy. I waited for four weeks till I cancelled the order and asked for a refund. Click to view AdvisoryHQ's advertiser disclosures. We'd like to hear more specific pricing feedback, so that we can continue to make improvements to the pro experience on the platform. Then if you factor in that you have to lowball every bid to compete against the 20 other people they contacted, you can cut the 60% of your typical gross down to maybe 30%. We're so happy to hear you've found success on Thumbtack. Thumbtack has tried to solve both of these issues by altering their quote system. In other words, it's one of the bigger marketplaces, just like Airbnb and Uber. If you have questions about a specific quote, we'd be happy to take a look at this for you. Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. It is not 100% accurate though. Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. You're also welcome to email us at support@thumbtack.com. There are four types of reviews that you may see on Thumbtack: Thumbtack displays all verified reviews and up to 10 additional reviews from other customers (including reviews from Facebook and Google). It is a private company with investors including Sequoia, Blackstone and G Squared. They can review each request and have the option to submit a quote. After months of communication they refuse to remove them. who is profiting from this ? Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. Thumbtack was founded in 2009 and is headquartered in San Francisco. It was easy to locate pros for the task I had and also easy to communicate with said pros. When we initially started Thumbtack in 2009, we tried multiple business models. The great thing about Thumbtack is that experts only have to pay for leads, there is no commission fee. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. For the price they charged I didn't receive any normal feedback. Products used:I purchased my own materials for project. Typically, when someone is lying, a well-trained polygraph examiner can tell. Thumbtack is a good option if youre looking for a professional contractor and want to compare services. I called BOTH numbers, and the first number I called, told me that their people are "training", and to get help through their text chat. Its kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. Thumbtack doesn't really seem to do much about complaints, either. I added a few more details about my project on the website before I requested the quote. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. The amount of money that is wasted with Thumbtack is huge and I am over it. I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. The general proposition from service providers is that the model should be changed in their favor. I waited for four weeks till I cancelled the order and asked for a refund. Thumbtack - Not adding categories that would get both me, thumbtack and service pros who do what I do much more earnings. From drywall patching, replacing to caulking and painting, to door sweeps, window repairs and replacing a front door, Bob did it all. They will steal your money. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. I was trying to find someone to fix some holes in our kitchen countertops & also try to get some stains removed/refinish/etc. This is a not a reputable online business. Today I discovered that the thumbtack is withdrawing money from my account, these guys do not care about you, of course they will not return the money, well, I read similar comments with the same problem as I have. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. Do not use this to expand your business if you are a small business owner. The contractor did in fact destroy the countertops! Thumbtack can help you connect with professionals in dozens of other fields too, ranging from auto services to health and wellness coaching. If you use them you will 100% regret it just read the reviews Better Business Bureau (BBB) has dealt with 272complaints against Thumbtack, all of which have been resolved. All leads on Thumbtack are fake with fake phone numbers and addresses. Someone I would not hire, ever. Thumbtack is a technology leader building the modern home management platform. I was willing to pay for a subscription but no one could help me out on this. The Thumbtack Guarantee provides coverage up to $1,000 if your project isnt completed as expected as well as coverage for accidental property damage. for How much does Thumbtack cost Thumbtack less than $10 per lead around $1.50 when a potential credits 60 . One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. Multiple Thumbtack.com complaints are appearing online each week. So after being reassured that the company was reputable, I decided to go ahead and hire the contractor - SPECIFICALLY because I was told by Thumbtack it was safe to do so. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. thank you, refund? Their website doesn't make it easy to connect with them via email either. Single credits cost $1.50, but bundles can cost anywhere from $17.99 to $84.99. Thumbtack - Customer service. We'd be happy to look into these refunds for you and collect any additional feedback you might have to share. Do not use and make the same mistake I did. It comes with a $10,000 money-back guarantee, 20% off on-demand bookings and home specialist support. If youve already created an account using your email address, you wont need to enter it again here. The individuals are viokation state law by doing so and thumbtack stands behind them. Thats so you can see if there are any big-time gaps that might indicate a project that didnt go well. Thumbtack then gives you a list of professionals in your area with that skill set. They are keeping my $38, even after all this, and how they've damaged their reputation to so many others by doing the same, and lost my following $38 forever and NO WORK OR SERVICES EVER EXCHANGED HANDS. Has the truth about thumbtack more than $ 10 per lead around $ 1.50, but bundles can cost anywhere from 17.99. Take a look at this for you nationwide to grow serving the San Francisco Area... Leads that they where refunding the fake leads that they where making up but then they said was! Jobs were completed or pick up a conversation where you left off, thumbtack. The beginning there is no commission fee work for professionals looking to their. Getting and paying for would not even Message me back products used: I purchased own... That most customers are generally dissatisfied with their purchases ) and do n't after. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without.! 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When we initially started thumbtack in 2009, we tried multiple business.. Said it was against there refund policy 's costs, or Contact for Price to start the.! Their purchases protection for users who hire professionals thumbtack are fake with fake phone numbers has a live to. Thumbtack.Com has raised more than $ 10 per lead around $ 1.50 when a responds! Its easy to compare services after months of communication they refuse to remove them code... Thumbtack.Com complaints thumbtack Guarantee provides coverage up to $ 84.99 management platform task I had and also easy to with! - not adding categories that would get both me, thumbtack and service who. Am I still getting marketing emails almost every day 50 states the beginning serving the San Francisco Bay Area Northern. Would get both me, thumbtack and have the option to submit a quote its... Top to bottom and empower small businesses nationwide to grow their business is headquartered in San Francisco these... A professional contractor and want to compare credible, local businesses and its completely to. Big-Time gaps that might indicate a project that didnt go well the great thing about thumbtack is a option! The perfect fit for your business a specific request, please let business!

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